Terms of service

Accounts and API keys

Your account is created on your first sign-in. You are responsible for every API key issued to your account and for all usage made with it — protect them, and revoke a key immediately if you believe it has been compromised. Access to your account is personal; you may create as many API keys as you need, and you can revoke them at any time from the dashboard.

Account closure is handled on request: write to contact@fleeceai.agency from the email address of the account. There is no self-service closure and no self-service deletion. We close the account, delete your account data — except the billing records French accounting law requires us to keep — and confirm it by email within 30 days, as the privacy policy describes. Remaining credit is not refunded on closure, except under the right of withdrawal or where the law requires it (see Prepaid billing and Right of withdrawal).

Prepaid billing

Credit is purchased in advance and consumed per API call, priced per model and per token as displayed in the model catalog at the time of the call. There is no subscription, no recurring charge and no card kept on file for later charges.

New calls are refused with an HTTP 402 error once your balance is at or below zero. Calls already in progress when the balance runs out — including calls made in parallel — are completed and billed, so the balance can end slightly below zero; that amount is deducted from your next top-up.

Unused credit does not expire while your account is open. If you close your account, the remaining credit stays on record for 12 months: write to us within that period and we reopen the account with its balance; after that, it is forfeited.

Prices are shown in euros, VAT included where it applies — both the top-up amounts and the per-token prices in the model catalog. The amount charged is the amount credited to your balance: nothing is added at checkout. FLEECE AI SASU holds the intra-EU VAT number FR45932329188, which appears in the legal notice. Your top-up history is in the billing section of your dashboard. Invoices are issued on request: write to contact@fleeceai.agency with the date and amount of the top-up, adding your company name and VAT number if the invoice is for a business.

Right of withdrawal (consumers)

If you are a consumer — an individual acting for purposes outside your trade, business or profession — you may withdraw from each credit top-up within 14 days, without giving any reason (French Consumer Code, article L221-18). The period runs from the day of the top-up, which is the day the contract for that top-up is concluded. This right does not apply to top-ups made for professional purposes.

To withdraw, inform us of your decision before the period ends. The simplest way is the online withdrawal function at getfrontiereai.eu/withdraw — the “Withdraw from contract here” link at the bottom of every page of the site and in the dashboard sidebar, available without signing in: your name and email address are enough, and we acknowledge receipt by email straight away, with the date and time we received it. You may also send any clear statement by email to contact@fleeceai.agency, from the email address of your account, giving the date and amount of the top-up, or use the model withdrawal form below — you do not have to.

We refund the sums due for that top-up (see the next paragraph) without undue delay and at the latest within 14 days of the day we are informed of your decision (article L221-24), using the same means of payment you used, unless you expressly agree to another one. The refund costs you nothing.

Before you pay for a top-up, we ask you to request expressly, by ticking a box just above the pay button, that the service start immediately, during the withdrawal period — this is what makes the credit usable at once. A top-up can only be paid once that box is ticked, and the confirmation we email after each top-up repeats your request. Under article L221-25, a consumer who withdraws after making that request pays an amount for the service provided until they informed us of their decision: for a top-up, that is the credit already used, which is therefore not refunded, and we refund the credit you have not used. For a top-up paid without that request — every top-up made before the box was introduced in September 2026 — nothing is owed for the service already provided: we refund the full amount of the top-up, and only remove from your balance the credit still on it.

What the service does and does not guarantee

Frontière AI routes your requests to upstream model providers and returns their responses. Models labeled EU sovereign are served by EU providers (currently AKI.IO, Infomaniak, Mistral AI, OVHcloud, and Scaleway); fast-access models are served by US companies (currently Modal and OpenRouter). The provider behind each model is named on its page.

A model labeled EU sovereign is only served by EU sovereign providers, including when one provider fails over to another, unless you opt out explicitly (the X-Data-Sensitivity: insensitive header, or an API key set to allow all providers); if no sovereign provider is available, the call fails instead of leaving the EU sovereign lane. A fast-access model with several routes can fail over automatically from one to another. Every API response names the provider that served it (x-routed-provider and x-sovereign headers).

Requests transit our gateway, which runs on Vercel (a US company) in its Paris region; Frontière AI stores no prompt and no completion. The privacy policy lists every provider involved.

We make reasonable efforts to keep the gateway available and to relay requests and responses faithfully, but we give no availability guarantee (SLA) outside a signed enterprise agreement. Model outputs are generated by third-party models: we do not warrant the correctness, safety, or fitness of any generated content for your use, and you are responsible for what you build on top of the API. Sovereignty labels (EU sovereign / fast access) describe the jurisdiction of the company that runs a model's inference; they are factual statements about routing, not a legal opinion.

Acceptable use

You agree not to use the API to: (1) generate content that violates applicable law, including in your jurisdiction and in the EU where our infrastructure is located; (2) reverse engineer, resell, or provide multi-tenant access to the gateway without a written agreement; (3) probe, attack, or interfere with the service or its upstream providers; (4) impersonate another customer. We may suspend an account that breaches these rules, and we will contact you first unless the breach is an active attack or a legal demand.

Agent mode (web console). The agent carries out a task for you step by step — web searches, files, documents and images — and you are responsible for what you ask it to do and for the use you make of what it produces. You agree not to: (1) use it abusively or in a way that degrades the service for other customers; (2) use it to attack or probe our systems, the providers behind them or other websites; (3) use it to create, process or distribute unlawful content. We may stop an agent turn at any time when it breaches these rules or puts the service at risk; suspending the account follows the rule above. The files of a conversation are kept only in your browser, with that conversation: deleting the conversation or your browser's data deletes them, and we cannot recover them.

Limitation of liability

Our total liability for any claim relating to the service is limited to the amount of credit you purchased during the 3 months preceding the claim. Neither party is liable for indirect damages (lost profits, lost data, business interruption). This limitation does not apply to liability that cannot be limited under applicable law.

Governing law

These terms are governed by French law. If you are a consumer, this choice does not deprive you of the protection of the mandatory provisions of the law of your country of residence. If a disagreement arises, write to us first at contact@fleeceai.agency so that we can look for a solution together.

Changes to these terms

We may update these terms when the service changes. Material changes will be announced on this page and by email to account holders at least 14 days before they take effect. Continued use of the service after the effective date constitutes acceptance.

Contact

Questions about these terms: contact@fleeceai.agency. FLEECE AI SASU is the contracting party for all Frontière AI services; its company details are in the legal notice.

Publisher details: Legal notice